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Difficulties with our support email addresses
Jaden verified_user
Posted on Jul 28th 2019, 11:08PM
Administrator
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$2.12M+ Bits
Join Date:
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Hey there Planetarians,

We're currently experiencing some difficulties with all of our support email addresses ([email protected], [email protected], [email protected]). If you need to get in contact with our support team, please use the email address [email protected] so that they may assist you.

Please reference the address your email should have been sent to in your message.

We will update you guys when we have this resolved and apologize for any inconvenience!
https://twitter.com/SubnaturaI
Jaden verified_user
Posted on Jul 29th 2019, 7:35AM
Administrator
Net Worth:
$2.12M+ Bits
Join Date:
Mar 10, 2016
Posts:
129
Level:
2
The issues with our support email addresses have been resolved.

- [email protected] - used in the event you need to urgently contact a member of the Management team. (i.e. Marketing contact, social media contact, development opportunities.)
- [email protected] - used for complaints/reports on Staff Members. (i.e. Permission abuse, leaking information, safety issues.)
- [email protected] - used to report bugs. (i.e. Website bugs, game bugs.)
- [email protected] - used to appeal admin/moderator actions. (i.e. Discord ban appeal, user suspension appeal, user termination appeal.)
- [email protected] - used for any billing/payment issues you may have. (i.e. Astro issue, reoccurring payment issue, non-receipt of items.)
- [email protected] - used for general inquiries. (i.e. Verification issues, scam reports, reporting another player, currency issues.)
https://twitter.com/SubnaturaI